Privacy Policy

Effective Date: 28, October 2015

This Privacy Policy describes how ZikZen Solutions (Pvt) Ltd., operating under the brand name AlaviExpress.LK, collects, uses, discloses, and safeguards the personal information of individuals who access or use our website https://www.alaviexpress.lk and our mobile application AlaviExpress.LK (collectively referred to as “the Platform”). By visiting or using our Platform, you acknowledge that you have read and understood this Policy and agree to the collection and use of your information as described herein.

Introduction and Scope

At AlaviExpress.LK, we respect your privacy and are committed to protecting your personal information. This Policy outlines our practices regarding the collection, use, storage, and disclosure of personal data in connection with your interaction with our Platform, products, and services. This Privacy Policy applies to all users, including customers, vendors, and visitors, regardless of how they access our Platform — whether through a web browser, mobile application, or any other digital interface.

Information We Collect

We collect various categories of personal information to provide a seamless shopping and service experience. The information you voluntarily provide to us includes your first and last name, email address, phone number, billing and delivery addresses (including city, state, province, and postal code), and other details you may choose to share when creating an account or making a purchase.

When you use our mobile application, additional information may be collected automatically from your device. This may include location data obtained through GPS, information from your contacts list (only when you explicitly grant permission), and access to your camera for functions such as uploading product photos, receipts, or identity verification images.

We may also collect technical data automatically through cookies, log files, and analytics tools such as Google Analytics, which provide insights into how users interact with our Platform. This data may include your IP address, browser type, operating system, device identifiers, and browsing behavior.

How We Use Your Information

We use the information collected for legitimate business purposes consistent with applicable privacy laws in Sri Lanka. The information you provide enables us to process and deliver your orders, respond to inquiries, communicate with you about your account, and provide after-sales support. It also allows us to improve our services, personalize user experiences, and present relevant products or promotions.

Your contact information may be used to send transactional notifications such as order confirmations, delivery updates, or account alerts. With your consent, we may also send promotional emails, newsletters, and marketing communications through trusted services such as Mailchimp and our internal mailing system. You may withdraw your consent or unsubscribe from these communications at any time by following the unsubscribe link in our emails.

We also use analytical and performance data to understand usage patterns and to enhance the design, functionality, and content of our Platform. These insights help us make improvements that serve you better, ensuring a faster and more personalized experience.

Payment Information

When you make a payment through our Platform, you may choose from several payment methods, including Cash on Delivery (COD), bank transfer, or secure online payments using trusted third-party payment processors.

We do not store or process your credit card, debit card, or banking details on our servers. All electronic transactions are handled by reputable payment service providers that comply with industry-standard data protection and encryption protocols to ensure the safety of your financial information.

By completing an online payment, you acknowledge and agree that your financial data will be processed in accordance with the respective payment provider’s terms and privacy policies.

Use of Cookies and Analytics

We employ cookies and similar technologies to enhance your experience, track user preferences, and gather statistical data. Cookies help us recognize returning users, remember cart contents, and understand how visitors interact with our website. The data collected through cookies is anonymous and used solely for analytical purposes.

We use Google Analytics to study traffic patterns and user behavior. This information assists us in improving our content and marketing effectiveness. You can choose to disable cookies in your browser, but some parts of the Platform may not function optimally as a result.

Marketing and Remarketing Activities

AlaviExpress.LK may engage in remarketing campaigns to promote its services and offers to interested audiences. We may use advertising platforms such as Google Ads (AdWords), Facebook, Pinterest, and Twitter (X) for these purposes. These services use cookies or device identifiers to display relevant advertisements to you based on your previous interactions with our Platform.

You can control your advertising preferences or opt-out of personalized ads through the privacy settings of your social media accounts or through Google’s ad settings page.

Security and Data Protection

We adopt appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes the use of encryption technologies, secure servers, and restricted access to personal data by authorized personnel only.

We also utilize Cloudflare Turnstile technology to protect our forms and interactive features from spam, automated abuse, and malicious activity. Turnstile helps verify genuine user interactions without compromising privacy or requiring intrusive verification steps. Use of this feature is governed by Cloudflare’s Privacy Policy and Terms of Service.

While we make every reasonable effort to safeguard your information, no online platform can guarantee absolute security. We encourage users to use strong, unique passwords and to log out of their accounts after each session to enhance personal data protection.

Retention of Information

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by law. When the information is no longer needed, it will be securely deleted or anonymized.

Children’s Privacy

Our Platform is not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data without parental consent, we will promptly delete such information from our records.

Third-Party Links and External Services

The Platform may contain links to third-party websites or services that are not operated by us. Clicking on these links will direct you to external websites whose privacy practices are beyond our control. We strongly advise you to review the privacy policies of every site you visit, as we assume no responsibility for the content or behavior of third-party websites.

Changes to This Privacy Policy

We may revise or update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological developments. All modifications will be posted on this page with an updated effective date. We encourage users to review this page regularly to stay informed about how we protect their information. Continued use of the Platform after any updates constitutes acceptance of the revised Policy.

Your Rights and Contact Information

If you have any questions, comments, or requests regarding this Privacy Policy or your personal data, you may contact us by email at Info@AlaviExpress.LK or by visiting our Contact Us page at https://www.alaviexpress.lk/contact-us/. We will respond to your inquiries in a reasonable timeframe.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes relating to this Policy shall fall under the exclusive jurisdiction of the courts of Sri Lanka.