Privacy Policy

Effective Date: 01 January 2026
Last Updated: 01 January 2026

This Privacy Policy describes how ZikZen Solutions (Pvt) Ltd, operating under the brand name AlaviExpress.LK, collects, uses, discloses, and safeguards personal information of individuals who access or use our website https://www.alaviexpress.lk (the “Platform”). By using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

Introduction and Scope

AlaviExpress.LK respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how personal data is collected, used, stored, and disclosed when you interact with our Platform, products, and services. This Policy applies to customers and visitors accessing the Platform through a web browser or other digital interfaces. AlaviExpress.LK is an eCommerce platform operated exclusively by ZikZen Solutions (Pvt) Ltd, and third-party sellers are not permitted.

Information We Collect

We collect personal information that you voluntarily provide when creating an account, placing an order, contacting us, or using our services. This may include your name, email address, phone number, billing and delivery address, and other information necessary to process orders or provide customer support.

We also automatically collect certain technical information such as IP address, browser type, device information, operating system, pages visited, and usage behavior. This information is collected using cookies, server logs, and analytics tools to improve platform performance and user experience.

If a mobile application is provided in the future, device permissions (such as camera access) will be requested only when required for specific functions, such as uploading documents or profile-related content, and only with your consent.

How We Use Your Information

We use your information to process and fulfill orders, communicate with you regarding transactions, respond to inquiries, provide customer support, and manage your account. Your information also helps us improve our services, enhance platform functionality, and personalize user experience.

We may send transactional communications such as order confirmations, payment confirmations, delivery updates, refund notifications, or important service-related messages. Where permitted, we may also send marketing communications, which you can opt out of at any time.

Payment Information

Payments made through the Platform may be completed using methods such as Cash on Delivery, bank transfer, or secure online payments via third-party payment service providers.

We do not store or process card details on our servers. All electronic payments are securely handled by authorized payment gateways such as PayHere, Koko, or banking partners using industry-standard security measures. Transaction-related data may be processed by these providers in accordance with their own privacy policies.

Cookies and Analytics

We use cookies and similar technologies to maintain session functionality, remember preferences, and analyze usage patterns. Cookies help us understand how users interact with the Platform and improve overall performance.

Analytics tools such as Google Analytics may be used to collect aggregated usage data. You can disable cookies in your browser settings, but some features of the Platform may not function properly as a result.

Marketing Activities

We may conduct marketing and promotional activities using platforms such as Google Ads or social media networks. These services may use cookies or device identifiers to display relevant advertisements based on prior interactions with our Platform.

You may opt out of marketing communications at any time using the unsubscribe option provided in our emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell or rent your personal information. We may share limited data only in the following situations:

Service providers: Trusted third-party providers who assist with payment processing, delivery of our products, analytics, communication services, security, and fraud prevention. These providers are authorized to use information only as necessary to perform services for us.

Legal obligations: Where required by law, court order, or lawful request from authorities.

Business transfers: In the event of a merger, acquisition, or restructuring, personal data may be transferred subject to appropriate safeguards.

International Data Processing

Some service providers may process data on servers located outside Sri Lanka. Reasonable safeguards are applied to ensure your information remains protected in accordance with applicable laws.

Security Measures

We implement appropriate technical and organizational measures such as encryption, secure servers, access controls, and monitoring systems to protect your personal data. While we strive to safeguard your information, no method of transmission over the internet is completely secure.

Data Retention

Personal data is retained only for as long as necessary to fulfill business, legal, accounting, and regulatory requirements. When no longer required, data is securely deleted or anonymized.

Children’s Privacy

The Platform is not intended for children under the age of 13. We do not knowingly collect personal data from children. If such data is identified, it will be promptly removed.

Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage users to review their privacy policies separately.

Your Rights

You may request access, correction, or deletion of your personal information and withdraw consent for marketing communications where applicable. Requests can be made using the contact details below.

Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with a revised effective date. Continued use of the Platform constitutes acceptance of the updated Policy.

Contact Information

For questions or requests regarding this Privacy Policy, contact us at info@alaviexpress.lk or visit https://www.alaviexpress.lk/contact-us/.

Governing Law

This Privacy Policy is governed by the laws of Sri Lanka. Any disputes shall fall under the exclusive jurisdiction of the courts of Sri Lanka.